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Install Antivirus Software
If you do not have an antivirus program, install one. Only install one program because multiple antivirus programs can cause issues. Some popular options are Bitdefender and Norton.
Run a System Scan
Make sure your antivirus is working. Start a full system scan. This may take hours, but you don’t need to stay at the computer. If no threats are found but problems continue, try other troubleshooting steps or ask a professional for help.
Review Threats and Take Action
The antivirus program will show threats and suggest actions. Follow the recommended steps to remove viruses. If it cannot remove a virus, search online for solutions or contact a professional. The antivirus support team may also help.
Use Anti-Malware Software
Some antivirus programs include anti-malware tools. If yours does not, install a separate anti-malware program. Run a scan to check for malware your antivirus may have missed.
If Nothing Works
If you cannot remove the virus, you may need to erase your hard drive and reinstall your operating system. This will remove all data, so backup important files regularly. If you restore data from a backup, scan it first to ensure it is safe.
By following these steps, you can protect your computer and prevent further issues.
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